The chat widget's script tag loads from www.norcaster.com
The script tag in the chat widget docs and in the onboarding go-live step pointed at cdn.norcaster.com, an address that doesn't resolve, so a widget embedded from them never loaded. Both now use https://www.norcaster.com/chat/v1.js, where Norcaster serves the widget. A tag already on your site keeps the old address until you change it.
- What to do: if your page loads
https://cdn.norcaster.com/chat/v1.js, change thesrctohttps://www.norcaster.com/chat/v1.js. Keep the other attributes (data-deployment,data-api-keyand the rest) as they are. - What doesn't change: messages still go to the API in
data-api-url(defaulthttps://api.norcaster.com). Only the script's address moves. - npm packages:
@norcaster/chat-react,-vueand-sveltedon't load this script and aren't affected.